Sell on Techmall FAQ

General

Why should my business partner with Techmall Marketplace?

Techmall Marketplace is an invitation-only, professional seller community that fosters success. By partnering with the leading tech products retailer in Nigeria, you have the opportunity to reach a wide variety of customers who come to shop on our platform every day. You have control over your business, including inventory, retail pricing, fulfilment and customer care.

Where will my items appear?

Your items will appear on Techmall.com.ng, alongside all items being sold by techmall and other Marketplace Sellers.

What seller qualities does Techmall Marketplace look for?

We are looking for relationships with reputable retailers and brands that provide first-class customer service, a compelling product assortment, competitive pricing and fast, reliable fulfillment.

How can my business be considered for Techmall Marketplace?

Click "Apply Now" on the Techmall marketplace home page and complete the application. A dedicated Business Development Manager will help you through the verification process. If approved, you'll acknowledge our Retailer Agreement and then start the onboarding process to get your products on techmall.com.ng

How long before I can start selling on Techmall Marketplace?

Start by completing the Seller Application, which should take about 10 minutes. The approval process takes around 1-2 weeks. If approved, onboarding and integration generally takes 2-4 weeks.

So, what's the catch?

No catch. No setup, monthly or annual fees either. Referral fees are only deducted when your item sells. You can pause or resume selling on Techmall Marketplace at any time with no financial penalties.


Adding your items

What types of items can I sell on Techmall Marketplace?

You can sell just about any tech products and gadgets like mobile phones, computers, inverters, cameras, etc on our site. However, we require all Sellers to follow the law and our policies, so please review our Prohibited Products Policy.

What about SKU minimums/maximums and limited-specialty inventory?

There are no SKU minimums or maximums, so list your entire catalog of eligible items with us. Limited inventory can be managed by setting a fixed threshold. Items without inventory are not available for sale on techmall.com.ng.

How are items priced?

You set the item price for your entire catalog.

How do I populate and manage my listing and promote my items?

You can manage your listings through tools in Seller Center, the API or a third party Solution Provider. A Promotional Pricing spec is also available so you can upload promotional pricing.

What will my items look like on the site?

They will look like other items that are being sold on techmall.com.ng but include your company name. Fulfill your customer orders

How do I check for and process orders?

You will receive orders in Seller Center or through the API, and during your set business hours, you must frequently check your queues to ensure that orders are processed promptly. You can also set your own company business hours and days of service to address vacation and personal time off.

What about returns and customer service?

You control, specify and manage your return policy in Seller Center. Your customer service information (including customer service email address, hours of operation and customer service phone number) are supplied along with your product to the consumer.

Getting paid

If approved, what fees do I have to pay?

There is no setup, subscription or monthly fee. We simply deduct a reasonable commission fee once a sale occurs on our site.

What is Techmall Marketplace's commission structure?

Our competitive commission fee percentages vary by category.

What is the payment schedule and method?

Payments will be automatically deposited into your preferred Nigerian bank account every two weeks.

What about fraud?

Before you receive a credit card order, our security system checks for fraud. We recommend requiring a signature for delivery of high-value orders.

What about sales tax?

You can request that we collect sales tax on your behalf so you can remit to the appropriate taxing authorities. We recommend you consult your tax professional to determine which setting is best.