MY ACCOUNT

How can I sign-up as a customer on Techmall?

  • Start by clicking "Hello Guest, sign in " and then sign up in the top right corner of your screen.
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • We will then send you an email to welcome you to Techmall.

To create an account on Techmall, click here

What can I do once I sign into my Techmall account?

After you create your Techmall account and sign in, we make it easy to control your shopping experience on Techmall by visiting the following sections:

My Profile:

You can update your name, contact details (phone/address), and subscribe to the Techmall newsletter.

My Orders:

You can view past and existing orders and take actions including tracking an order, messaging the seller, and more.

My Favourites:

You can view items you've saved to view later.

How can I add a new delivery address to my account?

  • If you want to add an additional delivery address to your account;
  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • Now click Address Book in the left side of the screen.
  • Click on Add a New Address, enter the details of the new address and click on Save this Address.

Can I add multiple email addresses to login to my account?

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from "Your Account".

Why do I need to provide my email address to sign up?

Your email address helps us provide timely information to you about your order. It also acts as your username and is important to log in.

How can I change the password of my account?

Click Your Account in the top right corner of your screen (if you are logged in you would see your name there). In the contact details box, click change Password Enter the required information and click "Submit"

I have forgotten the password to my account. How do I access it?

Click Your Account and then Login in the top right side of your screen. Enter your registered email address and click Proceed. Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.

How can I deactivate my account?

There is absolutely no harm in leaving your account with us dormant instead of outright deactivating it, so that you can still come back to us seamlessly whenever you want like you never left. However, if you still want to deactivate your account please contact our Customer Service Center at 08036649000 or [email protected]

Would my account be deactivated if I don't use it for a long time?

We would never deactivate your account unless you request it, or for exceptional cases of customers with very high repeated order rejection rate and repeated issues of fraud.

Why is the Pay on Delivery disabled on my account?

Our system has flagged your account as being associated with an unusual number of cancelled / rejected orders and for this reason, the Pay on Delivery option is currently disabled on your account

How can I activate the Pay on Delivery option on my account?

Pay on delivery will be activated on your account when we are able to successfully deliver your next two orders

Have more questions or need more info? Click here