In case of a dispute where the Seller is unable to provide a refund or a replacement, Techmall will actively work towards reaching a resolution.
The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied with the resolution provided by the Seller.
The Buyer can write to [email protected] if the issue with the Seller is not resolved. Techmall's Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Website. Only after verifying these facts, a dispute can be registered.
In due course of resolution, Techmall's Customer Support Team will facilitate a conference call including the Seller and the Buyer.
When a dispute has been raised, Techmall may provide both the parties access to each other’s Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Techmall for settling the dispute.
Buyer Eligibility and Restrictions
Only the Buyers who have purchased the product on Techmall are eligible for the Buyer Protection Program.
Buyers can file a dispute within 30 days from the date of delivery of the product
Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.
To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn't hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with Techmall by writing an email to [email protected]
Fraudulent charges and claims are not covered under Buyer Protection Program
If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program.
Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.
Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 5 claims per year on Techmall. If the claim was withdrawn, it is not counted. The coverage amount will be limited to N50,000
Through the Buyer Protection program, Techmall does not provide any guarantee/warranty to Buyers for products sold on Techmall site against technical/manufacturing defects.
Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. Techmall shall verify the disputes so raised and may process only such claims that are valid and genuine.
Techmall shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.
Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.
Techmall reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Techmall may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.
Decisions made by Techmall under the Buyer Protection Program shall be final and binding on its Users.
Techmall reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.
Through this program, Techmall shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.
Techmall Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Seller.
Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:
Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state "Powered by Techmall" and failing to do so Seller will be liable for chargebacks (as applicable).